Downtown Ambassadors: Just Ask!

When you're visiting Downtown Madison, chances are you'll have a few questions. Our Information Ambassadors work as concierges, ready to offer maps, downtown directions, event information, shopping and dining suggestions and a friendly smile.

Wearing their signature green shirts, Information Ambassadors can be found at the Downtown Madison Visitor Center seven days a week year-round, in an information booth on the Capitol Square during the warmer months, on a trolley during the holiday season and at special events throughout the year.

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Send us your questions and we'll respond by email.


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2019-20 Downtown Information Tables

Get your questions answered by Downtown Ambassadors at the following special events:

  • WPT Garden Expo, February 7-9 2020
    Alliant Energy Center, 1919 Alliant Energy Center Way
  • WPT Quilt Expo, September 10-12, 2020
    Alliant Energy Center, 1919 Alliant Energy Center Way
  • World Dairy Expo, September 29 - October 3, 2019
    Alliant Energy Center, 1919 Alliant Energy Center Way

Special Activities

The Visitor Center and Info Booth may feature extended hours during special events. Check here for updates.

  • Info Table at Overture Center Rotunda - December 14
  • Downtown Holiday Trolley - December 14 and 21

Be An Ambassador

Downtown Madison has two ambassador program - Downtown Information Ambassadors and Special Event Ambassadors. Read more.

Downtown Visitor Center

The year-round Downtown Madison Visitor Center is located at 452 State Street in a renovated Lisa Link Peace Park. Downtown Ambassadors are staffing the Visitor Center in partnership with Madison Parks. Stop by for maps, directions, event information, and shopping and dining suggestions.

Location
452 State St.

Hours
May 1 - December 23
Sundays - Thursdays: 11:00am-5:00pm
Fridays: 11:00am-6:00pm
Saturdays: 9:00am-6:00pm

December 24 - April 30
Mondays - Wednesdays: 11:00am-2:00pm
Thursdays - Sundays: 11:00am-5:00pm

Closed: Christmas Day, New Year's Day
Special Hours: Christmas Eve, 11am-2pm

Downtown Visitor Booth

The Downtown Madison Visitor Booth is open seasonally at the top of State Street. Located near the Capitol Square this booth is staffed for most major events to help visitors as they explore the heart of the city.

Location
Top of State St.

Hours
(Weather Permitting)
May 1, 2020 - October 10, 2020
Mondays - Tuesdays: 11:00am-2:00pm
Wednesdays - Thursdays: 11:00am-5:00pm
Fridays: 11:00am-6:00pm
Saturdays: 9:00am-6:00pm
Sundays: 11:00am-5:00pm