Terms & Conditions

Conditions Of Use

Welcome to visitdowntownmadison.com .
If you visit or shop at visitdowntownmadison.com , you accept these conditions.


Please review our Privacy Policy to understand our practices.

Online Ordering

Please review our Online Order Terms & Conditions to understand our practices.

Electronic Communications

When you visit visitdowntownmadison.com , or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Madison's Central Business Improvement District (BID), or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Madison's Central BID and protected by U.S. and international copyright laws. If you wish to use Madison Central BID content, please contact Madison's Central BID Office at info@visitdowntownmadison.com or (608) 512-1341 for information on how to obtain authorization. All software used on this site is the property of Madison's Central BID or its software suppliers and protected by United States and international copyright laws.

Linking to visitdowntownmadison.com

Unless advised otherwise by Madison's Central BID, you are granted permission to create hyperlinks to the content on this website. Madison's Central BID reserves the right to revoke this permission, or access to specific links at any time, and may discontinue links due to content management practices or changes. Each page within this website must be displayed in full, without any accompanying frame, border, margin, design, branding, trademark, advertising or promotional materials not originally displayed on the page within this site.

Links to Other Sites

This website contains hyperlinks to websites created and maintained by businesses and organizations other than Madison's Central BID. These links are provided for your convenience and reference only. The Madison's Central BID does not control, nor are we responsible for the content on these sites.

Site Accuracy and Continuous Improvement

Madison's Central BID website will reflect continuous improvements; therefore we make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the information contained in or linked to this website and associated sites.

Privacy Policy

Information You Give Us: We receive and store any information you enter on our web site or provide to us in any other way (e.g., for Gift Certificate and Downtown Map orders). We use the information that you provide for such purposes as responding to your requests, improving our site, and communicating with you. No information is shared unless it is required we do so by law.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses visitdowntownmadison.com .

Sharing Information: We do not share or sell credit card information and transactions are processed securely.

Selling Information: We do not sell, trade, or rent Users personal identification information to others.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

SSL Secure: Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Downtown Madison Gift Certificates

We are unable to replace lost, stolen or destroyed Gift Certificates.
No returns or refunds.

Requests to modify orders should be submitted within 24 hours of the original order via email to info@visitdowntownmadison.com or by phone to (608) 512-1341 . Please note that orders are processed as received; orders that have already been processed or shipped cannot be modified. Change requests must contain: First name, last name, order number, order date, email address, and telephone number, all identical to the information originally submitted on your order. Any additions to an order will be processed as a separate new order; we will package additions to orders with the original order for shipment when possible.

We confirm delivery of Priority and Express mail shipments via USPS Tracking/Delivery Confirmation. The order is considered fulfilled upon confirmed delivery to the address provided. The order cannot be refunded if the wrong delivery address was provided, and the order was successfully delivered to that address.

If an order shipment is returned as undeliverable because the delivery address provided was incorrect, invalid or incomplete, we will contact you to attempt redelivery to a corrected address or to the billing address. Orders that are undeliverable due to bad address cannot be refunded. If a bad delivery address is our error, we will redeliver the order to the correct address the fastest way possible at our expense.

Aged Gift Certificates: While Downtown Madison Gift Certificates do not expire, some merchants may not accept certificates that are more than 6 months old. You are welcome to contact us at info@visitdowntownmadison.com or (608) 512-1341 to arrange to exchange an aged Gift Certificate for a new one. All original Gift Certificates must be presented for exchange. Facsimiles or copies or partial, altered or damaged Gift Certificates will not be accepted for exchange.

The Gift Certificate purchase will appear as a charge from “Downtown Madison Inc.” on your credit card statement.

Questions? Contact the Madison Central BID Office at info@visitdowntownmadison.com or (608) 512-1341 .